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Terms and Conditions

Terms & Conditions

Payment method
It is quick, easy and secure to pay for your purchases online, using a credit or debit card. The cards we accept are VISA, Mastercard, Maestro, Solo and Electron. When asked to supply your card details, you will be moved into a secure area of the site, and the padlock symbol will appear at the bottom of your browser. We use CardSave 128 SSL encryption which means your information is extremely safe. If you prefer you may supply your card details over the telephone, or by fax, using our contact details set out below. You may also pay for your purchases by sending a cheque for the total amount to the postal address listed in our contact details below. However, this will take a little longer, as we will wait until your cheque has been received and funds cleared before dispatching your item.
Contact Details
If you have any queries please feel free to call Customer Services on 01452 372419 where our friendly staff will be happy to help.
Postal Address:
Wooden Railways Direct
8 Pegasus Centre
Hurricane Road
Gloucester Business Park
Gloucester
GL3 4FF
Email: sales@wooden-railways-direct.co.uk
Fax: 01452 372418
 
Wooden Railways Direct is a subsidiary of ChildsplayDirect.
 
Tax Charges
VAT at the current UK rate of 20.0% is included in our prices for all orders in the UK and European Union.
Returns Policy
In the unlikely event that when you receive your order it is damaged or faulty please contact us and we will arrange to have a replacement sent out to you. You will have to pay to return your original item, but we will refund your postage costs when we send the replacement. (A maximum of £4.95 will be refunded for postage). If for any reason you change your mind, you may return your item to us unopened, in its original packaging, within 7 days, and we will provide a full refund excluding postage costs.
Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: Firstly to process your order/enquiry, and secondly to provide you with the best possible service. We may use the information to keep you informed of features, services, products, promotions, and special offers. We will not pass your information to any third parties without your consent. The type of information we will collect about you includes: Name, Address, Phone Number, Email Address, Credit/Debit card details. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct them promptly. The personal information which we hold will be held securely, in accordance with our internal security policy and the law.
Copyright and Trademarks
All site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this site are the copyright of Wooden Railways Direct and its affiliates, or their content and technology providers. All rights reserved. All brand names, product names, and titles used in this site are trademarks or trade names of their respective holders. No permission is given in respect of the use of any of these names or titles and moreover any such use may constitute an infringement of the holder’s rights.